SFU Dine On Campus · Meal Plan Ambassador Training · 2026/27

Booth-ready
in 15 minutes

Working the booth today? This page is your whole training: every price, every comeback, every checklist. Read top to bottom, pass the quiz, go sell.

Start training ↓
3 meal plans 3 value packs 13 dining stations Today’s target: 50 packs 🏅 Booth-Ready badge earned
01 The 60-second brief

Your day at a glance

The booth goes outside the Dining Commons entrance. One contact for everything: Lauren Seo, 604 842 9754. Remember to record your name and your shift start and end times.

9:15 AM Arrive 15 min early

Call Lauren, introduce yourself to everyone on shift.

9:30 AM Set up the booth

Cart, table, fruit, spin wheel, prizes. Full checklist in module 06. Photo the setup and send it to Lauren.

9:30 to 4:00 Sell

Engage, spin the wheel, quote the per-meal math, share your story. Take photos with permission and text them to Lauren.

3:40 PM Take-down (closing shift)

Start clean-up in your last 20 minutes. Everything back on the cart and inside.

4:00 PM End-of-day call

Tell Lauren you’re done, report any issues from the shift.

02 Product knowledge

The three meal plans

All-you-care-to-eat at Dining Commons, valid one semester. Open to all SFU students. Required for East, West and North Towers and Courtyard residents, that’s your easiest sale. Townhouse, Shell House, McTaggart and Hamilton Hall residents can sign up voluntarily through MyPlace@SFU.

Includes Dining Dollars

7 Day Platinum

$4,032
per semester
  • All you care to eat, 7 days a week
  • $450 Dining Dollars for Tim Hortons, Starbucks, Mackenzie, Triple O’s & Discovery Café
  • Unused Dining Dollars roll into next semester

5 Day Basic

$3,627
per semester
  • All you care to eat, 5 days a week
  • Choose Monday to Friday or Sunday to Thursday
  • Great fit for weekday-on-campus students
💡 Dining Dollars, your secret weapon Prepaid campus food credit for Tim Hortons, Starbucks, Dining Commons, Mackenzie Café, Triple O’s and Discovery Café. Anyone can buy any amount (min $50), and they never expire. When someone won’t commit to a plan, this is your fallback offer.

How students buy

  • Residents: sign up online via the Housing Portal, MyPlace@SFU. Tower and Courtyard residents start on the 7 Day Basic automatically.
  • Non-residents: fillable request form. You have these at the booth.
  • Value Packs: new.dineoncampus.ca/sfu

Who else buys

Staff and faculty buy too. Some students even buy Meal Memberships for visiting friends or family so everyone can eat together in the Dining Commons. Don’t screen anyone out.

03 Today’s hero product

Value Packs: what you’re selling today

A bundle of Dining Commons meals at a discount. Built for commuters and faculty. Use anytime within 1 year, shareable with friends & family, prices include tax. Your target today is 50 packs.

+ $10 Tims 11 meals

The Taster

$208.73 $18.98 per meal · $24.69 at the door Save up to 10%
+ SFU hoodie 25 meals

The Grazer

$455.37 $18.21 per meal · $24.69 at the door Save up to 15%
+ Hoodie & $20 50 meals

The Regular

$860.88 $17.22 per meal · $24.69 at the door Save up to 22% · best value

Door rates: the number that closes the deal

One walk-in dinner costs $24.69. Quote it next to the pack’s per-meal price and let the math sell. And remember: the Dining Commons is open 24 hours during the Fall and Spring terms, Canada’s first 24/7 university dining facility.

MealDoor rateWith Regular pack
Breakfast 6 to 10:30 am$17.39$17.22 any meal
Lunch 10:30 am to 5 pm$24.69
Dinner 5 to 10 pm$24.69
Late night 10 pm to 6 am$21.89

SFU/FIC ID card at the door = $5 discount. Prices valid Fall ’26 to Summer ’27. Packs sold at new.dineoncampus.ca/sfu. Allow 48 hours for Value Packs and Dining Dollars to be processed.

Promo code VPBS, say it every time 🎁

Every Value Pack bought between September 1 and September 30, 2026 comes with a free gift, but only if the buyer enters promo code VPBS at checkout. Say the code, spell it out, and watch them type it in before they pay.

The Taster · 11
$10 Tim Hortons gift card

Enter promo code VPBS at checkout to receive the gift.

The Grazer · 25
SFU hoodie

Enter promo code VPBS at checkout to receive the gift.

The Regular · 50
SFU hoodie + $20 Starbucks card

Enter promo code VPBS at checkout to receive the gift.

Every Value Pack buyer also gets a chance to win a $100 SFU Bookstore gift card. No promo code means no gift, so always check that VPBS is in the box before they hit pay. Offer runs September 1 to September 30, 2026.

04 The playbook

How to sell it

Open with a question, hit them with the math, close with the free gift and promo code VPBS. Here’s the whole play.

Your 30-second pitch
“Hey! Quick question, do you buy coffee on campus? One coffee a day is about $550 a semester. A meal plan works out to $11.65 a meal, and that covers unlimited food and coffee, tax free. Spin the wheel and I’ll show you which plan fits your week.”
1 · Hook with a question 2 · Drop the math 3 · Tax exempt 4 · Invite to the wheel
$550
One Starbucks a day for a semester, $5 a day, and that’s just coffee
vs
$11.65
Per meal on a 7 day plan: coffee, breakfast, lunch, dinner & midnight snacks included

⚡ Match them to a plan in 5 seconds

Tap the situation your student is in and get the plan plus the exact line to say.

Discovery questions to ask before you pitch

What year are you in?
Do you live on campus?
Where do you commute from?
What types of food do you like?
What’s your food budget per week?
Have you considered putting some of that budget toward eating conveniently on campus?

Storytelling starters: your experience is the product

Leave your stress at the door and let the chefs do the cooking for you!
I met my best friends getting food at the Dining Commons through my meal membership.
You can mix menu items to create your own, like fruit salad from custard, Jello and fruit.
I thought dining plans were only for residence students, but as a commuter I love the convenience and savings. Can I tell you why?
Did you know you can manage your spending with a meal plan? Tax exempt, keeps you on budget.
How often does a chef prepare your meals? Dining Dollars are risk-free and never expire!

Objection handling: say your answer, then tap to check

Comebacks unlocked: 0/6 💪 All six unlocked. You know your stuff.

Benefits to sprinkle in

Open 24 hours in Fall and Spring No grocery shopping No cooking No dishes All dietary requests accommodated Social hub, make new friends Never go hungry Just swipe, no cash More time to study Tax exempt
05 Know the food

13 stations, zero repetition

“What kind of food do they even have?” is the #1 question you’ll get. Name three stations from memory and you sound like you eat there daily.

Al FornoFreshly made personal pizzas, rotating toppings
CreateBuild-your-own: omelettes, ramen, pasta, pho
Fresh BowlBurrito bowls with BBQ chicken, salsa and guac
Global EatsRotating international: tostadas, bao, bibimbap
Grill HouseBurgers, grilled chicken, wedges, fries
Leaf MarketFresh salad bar with dressings
NoriSushi, poke bowls, Japanese cold items
Spoon & LadleHot soups and stews
Yin & YumAsian fusion bowls, noodles, dumplings
Sweet TreatsDaily rotating desserts & pastries
The Hot PlateTeppanyaki-style shawarma or chow mein
The SproutPlant-based & vegetarian, global flavours
The StacksHot sandwiches, rotating fillings
06 Booth operations

Run the booth

Hours are 9:30 am to 4:00 pm outside the Dining Commons. Your six jobs come first, then the checklists. They save on this device, so you can tick them off live during your shift.

Value Pack sales target
50 packs
20Taster
10Grazer
20Regular
Engage

Ask students if they’re on a meal membership. Educate on memberships, Value Packs and Dining Dollars.

Share your story

Talk about your own campus dining experience and how your plan made it better.

Promote actively

Use the spin wheel, samples and prizes to pull people in.

Close

Turn interactions into sales and new dining plan users.

Capture photos

Ask permission first, then text booth photos to Lauren at 604 842 9754.

End positive

Thank them for their time. Everyone leaves with a good impression, sale or not.

Booth setup

During your shift

Closing shift · take-down

07 Don’t get caught out

Rules & FAQ

The policy details students actually ask about. Know these cold.

  • ID required: swipe your SFU student card every time you enter Dining Commons.
  • Non-transferable: plans and Dining Dollars can’t move to another student’s card.
  • Personal consumption only: Dining Commons food is for you.
  • Dine-in only. Exceptions for students with classes on other campuses. Check with the Dining Commons team.
  • Valid one semester: start of term until 1:00 pm the day after the last exam day.
  • Platinum rollover: leftover Dining Dollars carry into the following semester.
  • Late sign-ups: payment due within one week of signing up. The plan activates after payment.
  • Prorated: plans added after week 3 of term are prorated.
  • Refunds: until Nov 1 (Fall), Mar 1 (Spring), Jul 1 (Summer). Prorated weekly, credited to goSFU.
I couldn’t answer a student’s question. What do I do?
1) Take down their name, question, email and phone, and a manager will contact them. 2) If they won’t share contact info, give them Lauren’s number to call or email directly.
A student wants a refund because they’re leaving school.
Refunds go through their housing department. Direct them there.
“I have a meal membership. Can I switch to a different one?”
Direct them to Residence and Housing. They can upgrade or adjust their plan through the Residence and Housing office or MyPlace@SFU.
Where do students buy Value Packs?
Online at new.dineoncampus.ca/sfu.
Marketing Manager
Lauren Seo
604 842 9754
08 Ready check

Earn your Booth-Ready badge

Seven questions. Score 6+ and you’re certified booth-ready. 🏅

Simon Fraser University Chartwells Compass Group
Made by Lauren Seo